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112 Transmitter Configuration and Use: Series 1000 and 2000 Transmitters
Troubleshooting continued
10.3 Micro Motion customer service
Micro Motion provides an online troubleshooting system. To use it, go to www.expert2.com.
To speak to a customer service representative, contact the Micro Motion Customer Service
Department. Contact information is provided on the title page of this manual.
Before contacting Micro Motion customer service, review the troubleshooting information and
procedures in this chapter, and have the results available for discussion with the technician.
10.4 Transmitter does not operate
If the transmitter does not operate at all (i.e., the transmitter is not receiving power and cannot
communicate over the HART network, or the status LED is not lit), perform all of the procedures in
Section 10.13.
If the procedures do not indicate a problem with the electrical connections, contact the Micro Motion
Customer Service Department. See Section 10.3.
10.5 Transmitter does not communicate
If the transmitter does not appear to be communicating on the HART network, the network wiring
may be faulty. Perform the procedures in Section 10.13.5.
Section 10.10 Transmitter status LED
Section 10.11 Status alarms
Section 10.13 Diagnosing wiring problems
Section 10.13.1 Checking the power supply wiring
Section 10.13.2 Checking the sensor-to-transmitter wiring
Section 10.13.4 Checking for RF interference
Section 10.13.5 Checking the HART communication loop
Section 10.14 Checking the communication device
Section 10.15 Checking the output wiring and receiving device
Section 10.12 Checking process variables
Section 10.16 Checking slug flow
Section 10.17 Checking output saturation
Section 10.18 Setting the HART polling address to zero
Section 10.19 Checking the flow measurement unit
Section 10.20 Checking the upper and lower range values
Section 10.21 Checking the frequency output scale and method
Section 10.22 Checking the characterization
Section 10.23 Checking the calibration
Section 10.24 Checking the test points
Section 10.25 Checking the core processor
Section 10.26 Checking sensor coils and RTD
Table 10-1 Troubleshooting topics and locations (continued)
Section Topic
- Micro Motion 1
- Series 1000 and 1
- Series 2000 Transmitters 1
- Contents 5
- Chapter 1 11
- Before You Begin 11
- Before You Begin continued 13
- Topic Document 13
- Term Definition 13
- Item Configuration data 15
- Chapter 2 17
- Using the Transmitter Display 17
- –8.100E 5 19
- Chapter 3 21
- Poll button in the Connect 26
- 1 and 2, or to the 26
- Connect to Device 32
- Chapter 4 33
- 375 Field Communicator 33
- Chapter 5 39
- Flowmeter Startup 39
- Flowmeter Startup continued 40
- 5.5.3 Zeroing with ProLink II 50
- Chapter 6 53
- Sensor type 54
- T- S er ie s O t he r 54
- Newer tag Older tag 55
- Flow FCF X.XXXX FT X.XX 56
- Terminals 58
- Default Process 58
- Mass flow unit 60
- Volume flow unit 61
- ProLink II code 69
- Communicator 69
- Polarity 75
- Output power 75
- Description 75
- Assignment ProLink II code 77
- Using the Transmitter 79
- Chapter 7 79
- • Model 1700 AN 84
- • Model 1700 IS 84
- • Model 2700 AN 84
- • Model 2700 IS 84
- • Model 2700 CIO 84
- Scroll optical switch 85
- Select optical switch 85
- Function name Communicator 86
- ProLink II 86
- ProLink 87
- Totalizer Control 87
- With a Communicator 88
- Chapter 8 89
- Optional Configuration 89
- Table 8-1 Configuration map 90
- Special 92
- • Model 2500 CIO 93
- Variable Description 94
- Cutoff type Default Comments 96
- Example 1 100
- Example 2 100
- Example 3 101
- Informational panel of the 102
- Status window 102
- Scroll to view process 104
- Max Int. Totalizers stop 106
- Parameter 109
- Series 1000 Series 2000 110
- Process variable 110
- PV SV TV QV PV SV TV QV 110
- Parameter Description 111
- Chapter 9 113
- Compensation, and Polling 113
- Pressure unit 114
- Static pressure 116
- Polled Var 1 119
- Chapter 10 121
- Troubleshooting 121
- Troubleshooting continued 122
- Section Topic 122
- Symptom Cause Possible remedy 132
- Pickoff value 141
- Cause Possible remedy 141
- Test terminal pair 146
- Colors Numbers 146
- Possible cause Solution 147
- Appendix A 151
- Default Values and Ranges 151
- Appendix B 155
- Appendix C 167
- Calibrating the Transmitter 167
- Appendix D 175
- Name Description 176
- Available process variables 178
- Slope and offset 181
- Appendix E 183
- Other configuration options 185
- Preferences menu 187
- Figure E-4 Communicator menus 188
- Appendix F 193
- Figure F-4 Communicator menus 197
- Appendix G 203
- Transmitters 203
- Figure G-4 Communicator menus 207
- Enter password if required 212
- Appendix H 219
- Figure H-4 Communicator menus 223
- Appendix I 235
- Configuration 237
- Figure I-4 Communicator menus 239
- On-Line Menu 240
- 3 Basic Setup 240
- 4 Detailed Setup 240
- 5 Review 243
- Appendix J 251
- Select to disable 252
- Select to enable 252
- Index continued 256
- *20001715* 264
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