
9
Environmental Service Solutions To Keep You Up And Running
Liebert offers more ways to handle your precision air conditioning warranty and
maintenance requirements than any other source. Service and support specialists
are located everywhere you need them to be.
Field service is provided by The Liebert Service Partner Network™ —
a nationwide network of locally-based service partners, with factory-
trained technicians that handle installation, support and maintenance
of Liebert Mission-Critical Cooling products. Warranty inspection at
the time of start-up by these technicians can ensure proper operation
and tune the performance of the unit to the application. This can be
instrumental in assuring a long unit life.
The variety of Liebert service offerings includes warranty service,
emergency service, preventive maintenance, and general repairs. We
offer 24 x 7 emergency dispatch service through our Customer Response
Center. This facility provides immediate access to factory trained
technicians, located within your own area, who are quickly dispatched to
your location when service is required. Liebert’s preventive maintenance
solutions provide you with a choice of coverage options — each designed
to meet your specific support requirements. These offerings are ideal for
those who require the peak operating efficiency, reliability and uptime
that only a comprehensive maintenance program can deliver.
Liebert also offers a site management program that creates a customized
service package for your operation by offering a single point of contact
for all your service needs. It gives you a proactive action plan to provide
operational support and guidance for your critical facility.
Power Contracts
Power contracts cover Liebert UPS equipment.
This service is sold separately from the above service offerings
Remote Monitoring
Remote Monitoring contracts can cover both environmental and power
equipment. These services can be added to any of the above service levels.
Extended Warranty Protection Options
Liebert continues to set the industry standard by
offering maximum availability service plans when you
purchase new Liebert Mission-Critical air conditioning
equipment — including extended parts and labor coverage.
Our optional warranty protection programs allow you to
choose the coverage that best fits your needs and
include the following:
First year warranty labor.
First year comprehensive labor.
Second year parts and compressor.
Four-year compressor.
Four-year parts and compressor.
Four-year parts and compressor, and
first year warranty labor.
Service
Description
Preferred Service (6) PMs per year 7X24
Preferred Service (4) PMs per year 7X24
Essential Service (6) PMs per year 8X5
Essential Service (4) PMs per year 8X5
Preventive Maintenance w. belts/filters (6) PMs per year 7X24
Preventive Maintenance w. belts/filters (4) PMs per year 7X24
Preventive Maintenance only (6) PMs per year 7X24
Preventive Maintenance only (4) PMs per year 7X24
Preventive Maintenance w. belts/filters (6) PMs per year 8X5
Preventive Maintenance w. belts/filters (4) PMs per year 8X5
Preventive Maintenance only (6) PMs per year 8X5
Preventive Maintenance only (4) PMs per year 8X5
Service Service Guaranteed Emergency Preventive Preventive Maintenance
Program Code 4-hr Response Service Maintenance Schedules
Preferred 7 Days Parts, Labor, & Travel 7 Days Choose 4 or 6 Preventive
PMs 7X24 24 Hours 7 Days, 24 Hours 24 Hours Maintenance visits per year
Essential 7 Days Parts, Labor, & Travel M thru F Choose 4 or 6 Preventive
PMs 8X5 24 Hours 7 Days, 24 Hours 8:00 am - 5:00 pm Maintenance visits per year
PM Only 7 Days Time & Material 7 Days Choose 4 or 6 Preventive
7X24 24 Hours 24 Hours Maintenance visits per year
PM Only 7 Days Time & Material M thru F Choose 4 or 6 Preventive
8X5 24 Hours 8:00 am - 5:00 pm Maintenance visits per year
Y4
Y3
Y2
Y1
E8
E7
E6
E5
E4
E3
E2
E1
Full Service And Preventive Maintenance Programs For Environmental Equipment
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